Frequently Asked Questions
Everything you need to know about our open-flat makeup storage solution.
How does the open-flat design work?
Our bags feature a unique drawstring or perimeter zipper design that allows the bag to lay completely flat on any surface. This gives you a clear view of all your cosmetics at once, eliminating the need to dig through a traditional pouch.
Is the material machine washable?
Yes, most of our makeup bags are made from high-quality polyester that is machine washable at 30 degrees. We recommend air drying to maintain the integrity of the fabric and padding.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Do you offer international shipping?
We certainly do! We ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are the bags padded to protect my products?
Absolutely. Our bags are designed with a soft, protective padding layer to help prevent your palettes and glass bottles from breaking during travel or daily use.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.