Returns & Exchanges
We want you to love your The Flat Lay Co. products, but if you are not completely satisfied, we offer a 30-day return policy for unused items in their original packaging. Please ensure all makeup bags are free of cosmetic residue to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the unused open-flat makeup bag securely in its original packaging, ensuring all tags and protective inserts are included.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing